Privacy Policy

    Posh and Bliss Beauty and Nail Salon (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit our website (www.poshandbliss.co.za)  and use our services.

    1.Contact and Location Details
    Detail Information
    Salon Name Posh and Bliss Beauty and Nail Salon
    Physical Address Pinnacle Walk Shopping Center, Rivonia Road & Kelvin Dr, Morningside, Johannesburg, 2196
    Telephone +27 72 946 4537
    Email info@poshandbliss.co.za
     
    2. Information We Collect

    We collect personal information that is reasonably necessary for us to provide our services and manage our business operations.

    2.1. Information You Voluntarily Provide (Directly from you):

    This includes information provided when you book an appointment, fill out consultation forms, subscribe to our newsletter, or contact us.

    • Identification Data: Name, surname, telephone number, email address.

    • Booking Data: Appointment history, preferred services, and therapist preferences.

    • Payment Data: Transaction history, but we do not store full credit card details (these are handled by our secure payment gateway provider).

    • Health and Consultation Data: Details regarding allergies, sensitivities, medical conditions, and medications relevant to the services you receive (e.g., nail health, skin conditions). This is considered Sensitive Personal Information under POPIA.

    2.2. Information Collected Automatically (Via the Website):

    When you browse our website, we may collect technical data:

    • Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referring URL.

    • Cookies: Data collected through cookies and similar tracking technologies to enhance user experience, analyze traffic, and manage online bookings.

    3. How We Use Your Information

    We use your personal information for the following legitimate purposes:

    • Service Provision: To schedule, confirm, and provide the beauty and nail services you have requested.

    • Health & Safety: To assess suitability for treatments, prevent adverse reactions (especially using consultation data), and ensure your safety.

    • Communication: To send appointment reminders, respond to your inquiries, and inform you of changes to our services or policies.

    • Marketing (with Consent): To send you promotional materials, offers, and newsletters about Posh and Bliss, where you have explicitly opted-in.

    • Improvement: To analyze website usage, track service popularity, and improve our offerings and client experience.

    • Legal Compliance: To comply with South African laws and regulations, including POPIA.

    4. Disclosure of Your Personal Information

    We will not sell, rent, or lease your personal information to third parties. We may share your information only in the following limited circumstances:

    • Service Providers: With third-party service providers who perform services on our behalf, such as our online booking system provider or payment processors. These parties are contractually obligated to keep your information secure and use it only for the purposes for which it was shared.

    • Legal Requirements: If required to do so by law or in response to a valid legal process (e.g., a court order or subpoena).

    • Protection of Rights: To protect the rights, property, or safety of Posh and Bliss, our clients, or others.

    5. Security of Your Personal Information

    We take reasonable technical and organisational measures, as required by POPIA, to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction.

    • Physical Security: Client paper forms (if used) are stored in locked cabinets.

    • Digital Security: Our booking and client management systems are password-protected and utilize secure, encrypted connections.

    6. Retention of Your Information

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

    • Service History/Health Data: Information regarding services and relevant health notes are kept as long as you are an active client to ensure safe and continuous treatment.

    • Marketing Consent: We retain contact details for marketing until you unsubscribe or withdraw your consent.

    7. Your POPIA Rights

    As a data subject under the Protection of Personal Information Act (POPIA), you have the right to:

    • Right to Access: Request a copy of the personal information we hold about you.

    • Right to Rectification: Request that we correct any inaccurate or incomplete personal information.

    • Right to Object: Object to the processing of your personal information in certain circumstances (e.g., direct marketing).

    • Right to Erasure (Deletion): Request the deletion of your personal information, subject to our legal obligations to retain records.

    • Right to Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.

    The Information Regulator:

    • Website: www.inforegulator.org.za

    8. Opting Out of Marketing Communications

    You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the footer of the email or by contacting us directly at info@poshandbliss.co.za.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically to stay informed about how we are protecting your information.